1. Introduction

At ZenFit ("we," "us," or "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.zenfit.com, including any other media form, media channel, mobile website, or mobile application related or connected to it (collectively, the "Site").

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site. By accessing the Site and/or purchasing something from us, you engage in our "Service" and agree to be bound by this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect personal identification information from you in a variety of ways, including, but not limited to, when you:

  • Visit our Site
  • Register on the Site
  • Place an order
  • Subscribe to our newsletter
  • Respond to a survey
  • Fill out a form
  • Contact us through our contact form

The personal information we may collect includes:

  • Name
  • Email address
  • Mailing address
  • Phone number
  • Billing information, including credit card number
  • Demographic information such as age, gender, preferences, and interests

2.2 Non-Personal Information

We may collect non-personal identification information about users whenever they interact with our Site. Non-personal identification information may include:

  • Browser name
  • Type of computer
  • Technical information about users' means of connection to our Site, such as the operating system, Internet service providers, and other similar information

3. How We Collect Information

3.1 Cookies and Tracking Technologies

Our Site may use "cookies" to enhance the user experience. A cookie is a small piece of data stored on your computer or mobile device by your web browser while you are viewing the website. We use cookies for the following purposes:

  • To help us recognize your browser as a previous visitor and save your preferences to improve your next visit
  • To help us customize the content and advertisements you see when visiting our Site
  • To help measure and research the effectiveness of our online content, features, advertisements, and email communications
  • To track the items in your shopping cart and allow you to proceed with checkout

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies through your browser settings. If you disable cookies, some features of the Site may not function properly.

3.2 Analytics

We use third-party analytics tools, such as Google Analytics, to help us understand how visitors use our Site. These tools use cookies to collect standard Internet log information and visitor behavior information in an anonymous form. The information generated by the cookies about your use of the website is transmitted to these analytics providers, who use this information to evaluate your use of the website and to compile statistical reports on website activity for us.

3.3 Third-Party Service Providers

We may use third-party service providers to help us operate our business and the Site or administer activities on our behalf. These third parties may collect information from you as part of providing these services to us. These third parties include:

  • Payment processors
  • Shipping and logistics companies
  • Marketing automation platforms
  • Customer service software
  • Email service providers

4. How We Use Your Information

We may use the information we collect from you for the following purposes:

  • To personalize your experience on our Site
  • To improve our website and products
  • To process transactions
  • To send periodic emails, including order confirmations, shipping updates, and promotional content
  • To administer contests, promotions, surveys, or other Site features
  • To quickly process your transactions
  • To provide customer support
  • To detect, prevent, and address technical issues
  • To protect the security or integrity of our Site and business

5. How We Share Your Information

We do not sell, trade, or rent users' personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.

We may share your personal information with:

  • Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, shipping, customer service, and marketing.
  • Business Transfers: If we or our assets are acquired by another company, or if we merge with another company, or in the unlikely event that we go out of business or enter bankruptcy, user information would be one of the assets that is transferred or acquired by a third party.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
  • Protection of Rights: We may disclose your information to protect the security or integrity of our Site, to protect against fraud, and to protect our rights or the rights of others.

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

7. Data Security

We employ commercially reasonable security methods to protect your personal information. However, please be aware that no method of electronic transmission or storage is 100% secure and we cannot guarantee the absolute security of the personal information we have collected from you.

Our Site is secured with SSL (Secure Socket Layer) technology, which encrypts information that is transmitted across the internet. You can verify this by looking for a closed lock icon at the top of your web browser, or by looking for "https" at the beginning of the web page address.

8. Your Rights and Choices

8.1 Access, Update, or Delete Your Information

You have the right to access, update, or delete your personal information. You can access, update, or request deletion of your personal information by contacting us at [email protected]. Please note that we may ask you to verify your identity before responding to such requests.

8.2 Marketing Communications

You can opt out of receiving promotional emails from us by following the unsubscribe instructions included in each email. Please note that even if you opt out of promotional emails, you will still receive transactional messages from us related to your orders or account activity.

8.3 Cookies

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject cookies. If you choose to remove or reject cookies, this could affect certain features or services of our website.

8.4 Do Not Track Signals

Some browsers have a "Do Not Track" feature that signals to websites that you visit that you do not want to have your online activity tracked. Our Site does not currently respond to "Do Not Track" signals.

9. Children's Privacy

Our Site is not intended for children under the age of 16. We do not knowingly collect personally identifiable information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we discover that a child under 16 has provided us with personal information, we will delete such information from our servers.

10. International Data Transfers

Your information, including personal information, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside Japan and choose to provide information to us, please note that we transfer the information, including personal information, to Japan and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By email: [email protected]
  • By phone: +35082326836
  • By mail: ZenFit, Uno 9-3-5, Sugiyama Heights 108, Kimura, Kondo City, Miyagi 4512922, Japan